Clinical Operations Manager

We are seeking a Clinical Operations Manager to support the National Institutes of Health’s (NIH), world renowned National Institute of Allergy and Infectious Diseases (NIAID) in Bethesda, MD. Our NIAID professional, technical, and scientific support personnel are part of a preeminent team focused on positively impacting millions of lives around the world with groundbreaking research. Candidates will work at a prominent and vibrant NIAID worksite to directly support exciting ongoing research activities as a contractor team member. Accelerate your career and apply below to help us make a difference.

CAMRIS International is a dynamic clinical research and international development firm that achieves innovative solutions to health and development challenges through high-quality, cost-effective programs and research management services. We combine our proven systems with today’s most effective, evidence-based best practices. Our core practice areas include: clinical research; vaccine research, microbiology and infectious disease research, development and production; biodefense; global health security; and HIV/AIDS programs. 

Our employees enjoy a collegial environment where individual contributions matter at all levels. At CAMRIS, you will notably improve the lives of people at home and abroad.  

• For each patient who will present to LCIM Clinics for evaluation, the contractor will; create a new patient document checklist, create and complete an intake form including demographics and contact information as well as patient physician contact information, contact new patients to schedule initial appointments and confirm appointments and clinic schedules in NIH Crimson, create and mail schedule and new patient packet also containing information related to release of medical information at the NIH to the patient.
• Assist with planning patient travel to minimize cost to the NIH in support of clinical protocols. Travel planning will be performed using the NIH Admissions-Travel-Voucher (ATV) system and process.
• Arrange accommodations for patients and their families at the Edmond J. Safra Family Lodge at the NIH, The NIH Children's Inn, or other local lodging options.
• Request medical records, pathology slides, reports, and other clinical materials and documents from the patient's physician and other caregivers and deliver to appropriate NIH recipients as directed by the task leader.
• Assist eligible patients with obtaining extended visitors pass and direct them to the NIH Clinical Center Badging station.
• Prepare consent documents and make copies and send original consent to medical records after consenting has been completed.
• Provide a detailed patient visit schedule to the patient, patient guardian (if appropriate), Case Manager or Research Nurse and confirm all scheduled appointments in NIH CRIMSON calendars and other calendar systems as required. Send appointment reminders to patients.
• Deliver clinical documents, CDs, from outside sources to the medical legal department and the film library as directed as well as request materials from the library.
• Complete electronic and paper copies of pre-admission forms for pediatric and adult day hospitals and send them to appropriate location.
• Enter Outpatient Clinic Electronic Appointment requests (EAR) and, if needed, electronic pre-admission forms to the appropriate inpatient nursing unit.
• Communicate effectively with patients, Case Managers, Study Coordinators, and Principal Investigators and other clinical staff in a professional and timely manner.
• Schedule foreign language and sign language interpretation services as needed.
• Complete shipping and commercial invoice forms, assemble and send sample kits, packages and letters and mail domestically or internationally.
• Assist research staff with safety and regulatory monitoring/ audit preparation by assembling relevant research charts, medical records, or documents from various sources.
• Screen calls from patients, physicians and callers from the public; forward to appropriate staff members; update patient telephone directory as needed.
• Attend weekly clinic planning meetings and distribute weekly clinical schedules to appropriate staff.
• Troubleshoot and assist with scheduling issues to ensure maximum productivity of staff resources.
• Other duties as assigned.

• BS or at least 4 years of experience in related field.
• At least 1 year in a similar position at the NIH.
• Good communication skills and writing skills are highly desired.
• Must complete all security and training for use of NIH databases and software, and must follow and adhere to PII regulations.
• Experience using Microsoft Office products including Outlook, SharePoint, MS Teams and a NIAID database.
• Experience with NIH’s CRIMSON and CRIS software is preferred, although training will be provided for documentation and clinical systems used by the clinical research teams.

Physical Requirements:

The physical requirements described here are representative of those that must be met by a candidate to perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

• Ability to lift or carry less than 25 pounds and push or pull less than 25 pounds.
• Ability to reach above shoulder level and use both hands.
• Required to have depth perception, correctable near vision, distinguish basic colors, and perform repetitive activities.
• Ability to work alone and closely with others.
• Will work with hands in water and with solvents.
• Must be able to wear personal protective equipment (PPE), including gloves, face shields/goggles, safety glasses, safety shoes, lab coat, impervious suit, and disposable dust/surgical mask.

Please submit your resume online at www.CAMRIS.com. CAMRIS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by any applicable federal, state, or local law.

CAMRIS offers a comprehensive benefits package, including medical, dental, and vision insurance for individuals and families, FSAs, HSA, life and AD&D insurance, short- and long-term disability, legal services, voluntary hospital indemnity, critical illness and accident insurances, EAP, pet insurance, 401(k) with employer match and Roth option, tuition and professional reimbursement, public transportation support in the DMV area, a referral bonus program, vacation with tenure-based increases, PTO, 11 paid holidays, paid bonding leave, and paid supplemental short-term disability.

Employment is contingent upon successful completion of a Public Trust-level background check, a requirement for this position under an active federal contract. The background check process may include, but is not limited to the following: (1) contacting your professional references; (2) verification of previous employment, education and credentials; (3) a criminal background check; (4) use/abuse of federally-controlled substances; and (5) a department of motor vehicle check. Candidates must be prepared to fully-complete any required background check questionnaire during initial onboarding.