Information Technology Specialist I

We are seeking an Information Technology Specialist I to support the Naval Medical Research Unit – Dayton (NAMRU-D). Wright-Patterson Air Force Base (WPAFB) in Dayton, Ohio. The NAMRU-D mission is to maximize warfighter performance and survivability through world-class aeromedical and environmental health research by delivering solutions to the field, the Fleet, and for the future.

CAMRIS International, LLC is a medical research and development firm that realizes innovative solutions to health and development challenges through high-quality, cost-effective program and research management services. We combine our proven systems with today’s most effective, evidence-based best practices to improve the lives of people around the world. Our core practice areas include HIV/AIDS, microbiology and infectious disease research, vaccine research, development and production, global health security, biodefense, and clinical research. 

• Monitor, open, assign, update and close tickets on up to four separate ticketing systems.
• Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets.
• Install desktop software, provide desktop support at the customer's location as required, such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing.
• Coordinate with other duty sections such as hardware technicians and software administrators when additional Level 2 or Level 3 support is required, physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
• Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.
• Prepare approved software for deployment through the SCCM software application center. For Software (SW) titles not compatible with remote deployment technology, provide clear and precise installation instructions to the SW License manager. Comply with the Cybersecurity Certificate to Operate (CTO) processes.
• Provide documentation for all SW deployment packages.
• Follow all Branch SOPs outlined at division levels for SW deployment packages, to include patch management process outlined with Network Operations.
• Update existing SW deployment packages when cybersecurity vulnerabilities are identified.
• Work with the customer SW License Manager to track all licensed SW.
• Maintain software file share, Package software for the customer.
  Application Catalog for SIPRNET and JWICS.
• Utilize the customer trouble ticket tracking system (Microsoft System Center Service Manager) and the Enterprise Service Desk (ESD) Trouble Ticketing system (e.g., Remedy) to track all customer requests.
• Assist in maintaining necessary interface with other Government agencies, industry, and external IT support agencies to remain cognizant of new and existing information technologies and system integration demands and requirements.
• Provide monthly functional area reports summarizing work accomplished, work planned in next month, and important issues occurring during the month.

• Must be a U.S. citizen.
• Ability to obtain and maintain a T3/Secret clearance.
• Education: A high school diploma.
• Five or more years of experience in information technology.
• Excellent time management and organizational skills.
• Have at least one of the following certifications: DoD 8570 IAT Level II certification OR CompTIA Security+, CCNA Security, CySA+, GSEC, GICSP, and the SSCP certification.
• Server management knowledge and experience.
• Strong communications, time management, and customer service skills.

Additional Information

• Location: Dayton, OH.
• Travel: None
• This is an onsite position.

Please submit your resume online at www.CAMRIS.com. CAMRIS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by any applicable federal, state, or local law.

CAMRIS offers a comprehensive benefits package, including medical, dental, and vision insurance for individuals and families, FSAs, HSA, life and AD&D insurance, short- and long-term disability, legal services, voluntary hospital indemnity, critical illness and accident insurances, EAP, pet insurance, 401(k) with employer match and Roth option, tuition and professional reimbursement, public transportation support in the DMV area, a referral bonus program, vacation with tenure-based increases, PTO, 11 paid holidays, paid bonding leave, and paid supplemental short-term disability.

Employment is contingent upon successful completion of a Public Trust-level background check, a requirement for this position under an active federal contract. The background check process may include, but is not limited to the following: (1) contacting your professional references; (2) verification of previous employment, education, and credentials; (3) a criminal background check; (4) use/abuse of federally-controlled substances; and (5) a department of motor vehicle check. Candidates must be prepared to fully complete any required background check questionnaire during initial onboarding.