Scientific Program Manager - NIH - OCGR/LACMB

Job Locations US-MD-Rockville
# of Openings
1
Category
NIAID
Type
Regular Full-Time

Overview

CAMRIS is a clinical and life sciences firm that realizes innovative solutions to challenges worldwide through high-quality, cost-effective program and research management services. We combine our proven systems with today’s most effective, evidence-based best practices to improve the lives of people around the world. Our core practice areas include HIV/AIDS, microbiology and infectious disease research, vaccine research, development and production, global health security, biodefense, and clinical research.

 

CAMRIS attracts the next generation of scientists to work at premier government research and development institutions with state-of-the-art facilities and equipment, under world leaders in health research. Our exceptional benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, and life insurance. If you enjoy being a part of a high performing health and research organization dedicated to making the world a healthier place, please apply today!

 

We are seeking a Scientific Program Manager to support the overall functions of the NIAID/OCGR/LACMB at the National Institutes of Health (NIH). This position will be located at 5601 Fishers Lane, Rockville, MD.

 

Responsibilities

  • Respond quickly to written (email, standard mail, fax, and social media) and telephone inquiries from members of the public, including health professionals, scientists, researchers, patients and family members, and students in a timely, accurate, analytic, and articulate manner.
  • Use appropriate NIH, including NIAID, research and other scientific and health information resources to accurately and analytically respond to inquiries on health topics relevant to the NIH, including NIAID, research portfolio and related activities.
  • Develop appropriate, analytic, and accurate written and oral responses to communicate scientific and health information to the public.
  • Stay abreast of NIAID, NIH, and other HHS news releases, research topics and findings and health information relevant to the Institute and other HHS entities.
  • Work independently, collaboratively, and effectively to product high-quality responses to inquiries to NIAID that are up-to-date and responsive to the question.
  • Learn, test, use, and manage the customer relationship management system and call center phone system; train staff on those systems.
  • Prepare weekly, monthly, and other reports for the Institute.
  • Collaborate with Institute staff, including but not limited to, public inquiries and media staff, IT staff, and subject matter experts; participate and propose solutions/troubleshoot in team meetings.
  • Collaborate with contractor and Federal staff team members; participate in regularly scheduled meetings.
  • Help develop and/or update inquiry response training materials and policy and procedures manuals.
  • Identify staff training needs; help to develop and implement training and mentoring programs to address those needs.
  • Identify potential areas to improve inquiry response processes as needed.

Qualifications

  • Master’s degree in science and/or science-related and/or public health or public health or scientific communications or policy fields required.
  • Experience communicating about infectious, immunologic, and/or allergic diseases and/or biomedical research preferred.
  • Excellent written and oral communication skills.
  • Excellent analytical, problem-solving, and organizational skills.
  • Ability to perform complex searches for health information on the Internet, assess the relevance of the results, and translate relevant findings to the public. Knowledge of Government health information resources; familiarity with PubMed, clinicaltrials.gov and other health resources preferred.
  • Experience in responding to inquiries from members of the public and other entities by telephone and through written/email communication preferred but not required.
  • Ability to work in software systems, such as Microsoft CRM, and call center telephone systems, such as Clarity Connect, required.
  • Familiarity with the Congressional process and/or controlled correspondence a plus.
  • Ability to work independently and with a team to complete tasks.

 

CAMRIS International, LLC offers competitive salaries and comprehensive benefits. Please submit your resume online at CAMRIS.com. CAMRIS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, or any other characteristic protected by any applicable federal, state, or local law.

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